Return Policy

Thank you for shopping with Valerian! We want you to be completely satisfied with your purchase. If you need to return an item, please review our policy below:

Eligibility for Returns

- Timeframe: Items must be returned within one day of delivery.
- Condition: Items must be unused and in their original condition. Used items cannot be refunded or returned.
- Exclusions: Personalized or custom-made items, sale or clearance items, and gift cards are non-returnable.

How to Return

1. Request a Return: To initiate a return, please contact us via email at valerianqatar@gmail.com or through our Instagram account @valerian.qa. Provide your order number and the reason for the return.

2. Return Location: Returns must be delivered to the following address:
- Athletes Universe Shop
- Qatar Sports Club
- Doha, Qatar
3. Package the Item: Pack the item securely in its original packaging. Ensure all accessories, manuals, and other items originally included are included in the return.
4. Return the Item: Deliver the package to the address provided as soon as possible. Please note that returns must be made by the next day to be eligible for a refund.

Refunds

- Processing Time: Once we receive and inspect the returned item, please allow up to 7 business days for the processing of your refund. Refunds will be issued to the original payment method.
- Delivery Costs: Original delivery charges are non-refundable. If the return is due to our error (e.g., defective item, incorrect item shipped), we will cover the return shipping costs.

Exchanges

- Policy: We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within one day of delivery. We will arrange for a replacement or refund, including return shipping costs.

Contact Us

For any questions or concerns regarding our return policy, please contact us at valerianqatar@gmail.com or via Instagram @valerian.qa.

Thank you for choosing Valerian!